Shipping policy

At FastCustomTents, we are committed to delivering high-quality custom tents and promotional displays to our global customers with reliable production and shipping services.

1. Processing Time

  • Standard Orders: All products are made to order. Standard production time is 3–7 business days after payment confirmation.
  • Rush Orders: Need it faster? Contact us for expedited production and shipping options.

2. Estimated Delivery Time

  • Shipping Time: 3–5 business days (depending on destination)

3. Shipping Carrier

We partner with top international express carriers, including USPS, UPS, FedEx, and DHL, to ensure timely and safe delivery of every order.

4. Shipping Costs

We ship worldwide. Currently, we offer free standard shipping to the following countries and regions:

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Netherlands
  • Sweden
  • Finland
  • Switzerland
  • Ireland
  • Greece
  • Portugal

If your country is not listed, please Contact us before ordering to receive a custom shipping quote.

5. Packaging

We take great care in packaging every order. All items are securely packed to prevent damage during transit.

6. Order Tracking

  • Real-Time Updates: Log in to your FastCustomTents account to check your order status.
  • Email Notifications: You’ll receive emails when your order is processed, shipped, and out for delivery.
  • Tracking Number: A tracking number will be provided once your order ships.

7. Expedited Processing

Need your custom order urgently? We offer rush production and express shipping services upon request. Contact our team for availability and pricing.

8. Contact Us

If you have any questions about shipping, delivery time, or custom needs, feel free to reach out to our customer service team.

Office Address:
Flat/Rm 08, 15/F Witty Commercial Building, 1A-1L Tung Choi Street, Mong Kok Kowloon, 999077, Hong Kong

Factory Address:
Room 801, 8th Floor, No. 1010 West Lianhua Avenue,Shatou Street, Panyu District, Guangzhou, 511400, China

Email: support@fastcustomtents.com

Phone: +86 18814133336