Shipping and Processing

At FastCustomTents.com, we aim to deliver high-quality custom tents to our global customers with fast and reliable service.

1. Processing Time

  • Standard Orders: All products are made to order. Standard production time is 3–7 business days after payment confirmation.
  • Rush Orders: Need it faster? Contact us for expedited production and shipping options.

2. Estimated Delivery Time

  • Production Time: 3–7 business days
  • Shipping Time: 3–5 business days (depending on destination)
  • Total Time: 6–12 business days from order to delivery for most standard orders

3. Shipping Carrier

We partner with top international express carriers, including UPS, FedEx, and DHL, to ensure timely and safe delivery of every order.

4. Shipping Costs

We ship worldwide. Currently, we offer free standard shipping to the following countries and regions:

  • United States
  • Canada
  • Australia
  • New Zealand
  • United Kingdom
  • Germany
  • France
  • Spain
  • Italy
  • Netherlands
  • Sweden
  • Finland
  • Switzerland
  • Ireland
  • Greece
  • Portugal

If your country is not listed, please Contact us before ordering to receive a custom shipping quote.

5. Packaging

We take great care in packaging every order. All items are securely packed to prevent damage during transit.

6. Order Tracking

  • Real-Time Updates: Log in to your FastCustomTents account to check your order status.
  • Email Notifications: You’ll receive emails when your order is processed, shipped, and out for delivery.
  • Tracking Number: A tracking number will be provided once your order ships.

7. Expedited Processing

Need your custom order urgently? We offer rush production and express shipping services upon request. Contact our team for availability and pricing.

8. Contact Us

If you have any questions about shipping, delivery time, or custom needs, feel free to reach out to our customer service team.

📍 Hong Kong Office (Headquarters)
SINEPO INDUSTRIAL CO., LIMITED
Flat/Rm 08, 15/F Witty Commercial Building,
1A-1L Tung Choi Street, Mong Kok, Kowloon, Hong Kong

🏭 Mainland China Factory
Floor 2, Building 3, No. 45, Shatou Street, Donghuan Road,
Panyu District, Guangzhou, Guangdong, China

📧 Email: support@fastcustomtents.com
📞 WhatsApp: +86 18814133336