Shipping and Processing

Shipping & Processing

At FastCustomTents, we are committed to delivering high-quality custom tents and promotional displays to our global customers with reliable production and shipping services.

1. Processing Time

All products are made to order.

  • Standard Orders:
    Production time is 3–7 business days after payment confirmation and final artwork approval.

  • Rush Orders:
    Expedited production and shipping options may be available upon request. Please contact us before placing your order to confirm availability.

2. Estimated Delivery Time

  • Shipping Time:
    Estimated 3–5 business days, depending on destination and shipping carrier.

  • Total Estimated Delivery Time:
    Most orders are delivered within 6–12 business days after payment and artwork approval
    (processing time + shipping time).

Delivery times may vary due to destination, customs clearance, or peak shipping seasons.

3. Shipping Carriers

We work with trusted international express carriers, including UPS, FedEx, and DHL, to ensure timely and secure delivery.

4. Shipping Costs

We ship worldwide.

Free standard shipping is available for orders shipped to the following countries and regions:

United States, Canada, Australia, New Zealand, United Kingdom, Germany, France, Spain, Italy, Netherlands, Sweden, Finland, Switzerland, Ireland, Portugal, and Greece.

Free shipping applies to standard delivery routes. Remote areas or special destinations may incur additional charges. Customers will be notified in advance if any extra fees apply.

If your country is not listed, please contact us before ordering to receive a custom shipping quote.

5. Packaging

All orders are carefully packed to help ensure products arrive in good condition during transit.

6. Order Tracking

  • Order Status: Log in to your FastCustomTents account to view order updates

  • Email Notifications: You will receive email updates when your order is processed and shipped

  • Tracking Number: A tracking number will be provided once your order has shipped

7. Expedited Processing

If you need your custom order urgently, rush production and express shipping services may be available. Please contact our customer service team for details and pricing before placing your order.

8. Contact Information

If you have any questions about processing times, shipping, or delivery, please contact us:

Company Name: Guangzhou Timesblue Gift Co., Ltd.
Address: Room 801, 8th Floor, No. 1010 West Lianhua Avenue,
Shatou Street, Panyu District, Guangzhou, 511400, China

📧 Email: support@fastcustomtents.com
📞 WhatsApp / Phone: +86 18814133336