FAQs
🛒 Ordering
Q: How do I place an order?
A: Select your preferred product, choose available options such as size and quantity, and upload your artwork if applicable. After checkout, we will email you a digital mock-up for review and approval before production begins.
Q: Can I cancel or change my order after placing it?
A: Orders may be canceled or modified within 12 hours of purchase, provided production has not started.
Once the digital mock-up is approved or production begins, changes or cancellations may no longer be possible due to the custom nature of the product.
Please refer to our Return & Refund Policy for full details.
🎨 Customization
Q: What artwork file formats do you accept?
A: We accept high-resolution files including AI, EPS, PDF, SVG, and high-quality PNG or JPG files. If your file is not print-ready, our design team can assist after your order is placed.
Q: Will I receive a design preview before production?
A: Yes. A digital mock-up will be emailed to you for approval. Production will only begin after your written approval is received.
⏱ Processing & Shipping
Q: How long does processing take?
A: Estimated production time is 3–7 business days, depending on order details and quantity. Rush production options may be available upon request.
Q: Do you offer international shipping?
A: Yes. We offer free express shipping to selected countries, including the United States, Canada, Australia, the United Kingdom, and many European countries.
For destinations not listed, please contact us for a custom shipping quote.
Q: How long does delivery take?
A: Shipping typically takes 3–5 business days after dispatch.
Total delivery time is an estimate and may vary due to customs clearance or carrier-related delays.
💳 Payment & Security
Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as supported digital payment options such as Apple Pay and Google Pay.
Q: Is my payment information secure?
A: Yes. Our website uses SSL encryption, and all payments are processed through PCI-compliant payment providers to ensure your information is protected.
🔁 Returns & Refunds
Q: Do you accept returns or refunds?
A: Due to the custom-made nature of our products, returns or refunds are generally accepted only for defective or damaged items.
Please contact us within 3 business days of delivery with clear photo or video evidence.
For full details, please review our Return & Refund Policy.
📦 After-Sales & Support
Q: Will I receive a tracking number?
A: Yes. Once your order ships, you will receive an email with tracking information.
Q: What should I do if my item arrives damaged?
A: Please contact us within 3 business days of delivery and provide clear photos or videos. Our team will review the issue and offer an appropriate solution.
Q: How can I contact customer support?
A: You can reach us anytime using the contact details below.
Company Name: Guangzhou Timesblue Gift Co., Ltd.
Address: Room 801, 8th Floor, No. 1010 West Lianhua Avenue,
Shatou Street, Panyu District, Guangzhou, 511400, China
📧 Email: support@fastcustomtents.com
📞 WhatsApp / Phone: +86 18814133336